CONTACT & CONSUMER GRIEVANCES
Last updated: 19 October 2026
GoInsta (goinsta.top) is an online paid promotion service that publishes Instagram handles on a public leaderboard.
Customer care: support@goinsta.top
Grievance Officer, GoInsta: grievance@goinsta.top
To raise a complaint, email support@goinsta.top with your Razorpay payment ID, the Instagram handle promoted, and a description of the issue. We will acknowledge your complaint within 48 hours with a ticket ID (for example, GOI-2026-0001) and aim to resolve it within 1 month of receipt, tracking it against that ticket ID.
If you receive no response from support within 7 days, please escalate to grievance@goinsta.top with your ticket ID.
Promotions are non-refundable once the handle is published on the leaderboard, except where we fail to deliver the listing, as set out in our Refund Policy.