Refund & Cancellation Policy

The short version

Promotions are non-refundable once the payment has been captured and the handle is listed on the leaderboard. Buying a promotion delivers the service immediately — the listing is published and ranked — so please check the handle and the amount carefully before you pay.

Exceptions — when a refund may be made

• Duplicate charge: you were charged more than once for the same promotion because of a technical error.
• Paid but not delivered: your payment was captured but the promotion was not delivered (the handle was not listed, or its total was not updated) because of a technical error on GoInsta's side, and it cannot be delivered.
• Any other case where a refund is required by applicable law.

Not refundable

• Change of mind after the listing is published, or promoting the wrong handle where the listing was delivered as entered.
• A handle later dropping in rank because others promoted their pages, or being removed for breaching the Terms & Conditions.
• Any expectation of followers, likes, reach, or sales on Instagram — a GoInsta promotion is leaderboard visibility only.

Cancellation

You can cancel at any time before completing payment by closing the Razorpay checkout — no charge is made and no promotion is created. Once a payment is captured and the listing is published, the order cannot be cancelled, for the reasons above.

Failed or un-captured payments

If a payment fails or is not captured, no promotion is added. Any amount debited in such a case is reversed by Razorpay and your bank under their processes and timelines.

How to request a refund

Email support@goinsta.top with the promoted Instagram handle, the amount, and your Razorpay order ID or payment ID. The payment record will be reviewed and a reply sent. Approved refunds are processed back to the original payment method through Razorpay; how long the credit takes to appear depends on Razorpay and your bank.

Chargebacks

If a payment is charged back or refunded, the corresponding amount may be deducted from the handle's total and the listing rank adjusted or removed.